Personal Computer Solutions

Pcsol Pty Ltd

 PO Box  3114

Bracken Ridge 4017

Brisbane Australia

 ABN  74 126 175 844

Ph : 1300 721 117   (07) 3314 0071

Fax:  07 3869 4147

 

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Frequently Asked Questions
Ordering / Product Questions Freight / Delivery Questions
 If I send you a request, how long does it take for you to respond? What methods do you use for shipping?
Are any of your goods second hand? Do you ship internationally?
How can I change or cancel an order? How do I check status on my order?
Do your prices include GST? How do I know if my product is on backorder?
What does "Backorder" Mean? Can you ship to a different address than my billing address?
What does "ETA" Mean? How long does shipping take?
What warranty comes with the things that you sell? Do you have a pick up location?
Can I check the availability of an item before I place my order? Can I have my order shipped by Australia Post instead of your courier?
The ETA date of my item has changed. Why? What are the Shipping costs?
Payment Questions Other Questions
When do you charge my credit card? How do I contact a technician for help?
What Payment methods do you accept? What are you business hours and details?
Are my payment details safe? What does Academic, Educational Student or OEM mean?
I want to pay by credit card, but don't want to leave the details. How can I do it? How do I get a quote?
What are your bank details? Do you have a Privacy Statement?
What is your refund policy? Where do we service? 
How do I exchange a defective item?  
   
 If I send you a Rrequest how long does it take for you to respond? top
Our goal is to have an answer back to you on the same day but some times it may take longer as we may need to send your question to a Supplier or Manufacture for the answer to your question.  This process may take time.
Are any of your goods second hand? top
No
How can I change or cancel an order? top
You may change your order by sending a request.  Please use your reference number and be specific with the exact changes you require.  If your order has already been processed and shipped, there may be a second freight cost. You may request a cancellation of your order.  Please use your reference number and be specific with the exact changes you require.  If your order has been already shipped, you may be required to ship the item back to us at your cost.  If the item has been already been paid for, we will refund your account when the item is received.  Please allow up to 7 days for the amount to appear in your account.
Do your prices include GST? top
Yes.
   
What does "Backorder" Mean? top
Any items that are unavailable, will be placed on back order, and the remainder of your order will be shipped. If you want to know what your item's ETA is, please send a request .  Please use your reference number.  If we are informed of a change in your ETA we will send you an email with the new Estimated Time of Arrival.
   
What does "ETA" Mean?
The ETA Date of my item has changed. Why?		 top
Estimated Time of Arrival - Please note there IS a reason why it is estimated.  Some items can be held up in delivery to us or our suppliers, or in customs - we try to give as accurate ETA's as possible.
   
What warranty comes with the things that you sell?
What is your refund policy?
How do I exchange a defective item? 		top

Hardware Support

If you have a technical query regarding hardware purchased from PCSOL please click here to send a support request, and we will contact you.

If your problem cannot be resolved over the phone we will require you to post or courier the item back (at your expense), along with original packaging and your invoice. If the product is covered by a manufacturer warranty please contact the manufacturer first. An RA number (Return Authority) is required for any goods which are warranted by the manufacturer.

If you did not purchase a built PC from PCSOL (i.e. bought separate parts) then items that are returned to us need to be forwarded to the distributor. It is important that you check the type of warranties offered on all goods purchased. Personal Computer Solutions & Tuition offers a 1 year warranty on all hardware that does NOT come with a manufacture warranty.

Please note that hardware returned which is found not to be faulty, or incorrectly installed (software, drivers etc) is applicable to a $99 service fee.

 

> Any items returned to PCSOL, that are not faulty, will automatically incur a 15% restocking fee.  > All items are to be returned in their ORIGINAL packaging to receive ANY refund. > Any items that are on the PCSOL Specials Page are NON REFUNDABLE. >  > Software Support

PCSOL Pty Ltd offers technical support for customers whom purchased a PC preloaded with one of the following operating systems: Microsoft Windows XP, Microsoft Windows 2000 Professional and Server. Warranty work on Software incurs the normal service fee, unless the fault occurs on arrival of the system loaded with software. PCSOL have the right to refuse to look at any PC's where an original copy of operating system along with licence certificate is not presented at time of return.

Driver support: Updated drivers can be emailed directly to you. Simply click here and send a request with the following information: your operating system type, the product name and invoice number. A new driver will be emailed from a technician to your email or a link to where you can download the driver from the manufacture will be provided.
   
Can I check the availability of an item before I place my order? top
Yes, Click on the the "request" button on the product page and fill out your details.  This will automatically send a product request for the item you are after.  We will endeavour to reply to you as soon as possible
   
What methods do you use for shipping?
Can I have my order shipped by Australia Post instead of your courier?

top
For Domestic, we  use couriers.  Most items get shipped directly from our suppliers.  The reason we use couriers is so that we can track your order if it goes missing.  Because of this, we do not recommend shipping to PO Boxes.  WE DO NOT INSURE GOODS GETTING SENT VIA AUSTRALIA POST. > International Orders are shipped using Australia Post.
   
Do you ship internationally? top
Yes.  Advance payment is required.
   
How do I check status on my order?
How do I know if my product is on backorder?		 top
Please send a request.  Please use your reference number.  We will email you an answer as soon as possible.
   
Can you ship to a different address than my billing address? top
Yes, Fill this out in the DELIVERY ADDRESS box when completing the order in the shopping cart.
   
How long does shipping take? top
For most items, shipping takes 1 - 4 days to be delivered from the date it has been sent.
Bulk items, sent by Road may take longer. International Orders may take up to 6 weeks to be delivered.
   
Do you have a pick up location? top
No,  we are an online shop.  The reason we can keep prices down is because we do not have the overheads of a retail shop.
   
What are the Shipping costs? top
Rate Cost
Road - up to 5 Kg - $13 SPECIAL - Australia $13.00
Road - 5 to 10 Kg - $13 SPECIAL - Australia $13.00
Road - 10 to 20 Kg - $13 SPECIAL - Australia $13.00
Road - Over 20 Kg - $13 SPECIAL - Australia $13.00
INTERNATIONAL FREIGHT - up to 2 Kg - $40 $40.00
INTERNATIONAL FREIGHT - 2 to 4 Kg - $70 $70.00
INTERNATIONAL FREIGHT - 4 to 10 Kg - $150 $150.00
INTERNATIONAL FREIGHT - Over 10Kg - Quote Required $0.00
If you unsure what your shipping price is or will be, please send us a request .> For Large Orders - Shipping Price can be quoted on an order by order basis.
   
When do you charge my credit card? top
We do not use a payment gateway - so your card is not automatically charged when you place your order. We manually charge your credit card when we have checked the details of the order.  This money is fully refundable if your item is found to be out of stock or undeliverable.
   
What Payment methods do you accept? top 
Australia
1. Mastercard - 2% Surcharge Applies
2. Visa - 2% Surcharge Applies
3. Paypal - 2% Surcharge Applies
4. Direct Deposit - No Surcharge - Goods will be sent
when money is received in our bank account.
5.Money Order / Cheque - Goods will be sent when Money Order
or Cheque is banked and cleared.
 International 1. Paypal - No Surcharge
2. For other options you will need to call PCSOL Pty on +61 7 3314 0071
   
What are your bank details? top
Direct Deposits  to made To PCSOLPty Ltd
BANK: Bendigo - Browns Plains  BSB: 633 000 ACCOUNT NUMBER: 131 085 078 Please use the Web Order Confirmation # as a reference
   
Are my payment details safe? top
Yes. Our shopping cart is on a secured server. Look for the Padlock in the bottom right on IE6, or in the address bar on IE7.  We never give your credit card details out to third parties.
   
I want to pay by credit card, but don't want to leave the details. How can I do it? top
Go through the order cart as per usual, but instead of putting your Credit Card Details in, type 0000000000000000.  We will then call you to get your details over the phone once the order has been received and is ready to be processed
   
How do I contact a technician for help? top
You can either send us a request and we will contact you, or you can call us on 1300 721 117.
   
What are you business hours and details? top
Office Hours:
9am - 5pm - 7 days a week
Closed Queensland Public Holidays
After hours - please leave a message and we will return your call as soon as possible,
or send us a request .		 Phone 1300 721117
Fax   (07) 3869 4147
Office Address
33 Smith Street, Deagon, Qld, 4017
Postal Address
3PO Box 3114, Bracken Ridge, Qld, 4017
   
What does Academic, Educational Student or OEM mean? top
ACADEMIC, EDUCATIONAL & STUDENT: These items are available to people who have a Student ID, or who provide us with an official order form from an academic organisation. For more information send  us a request . OEM: These items can ONLY be sold with it's related hardware.  For more information send  us a request .
   
How do I get a quote? top
Quotes are available from the shopping cart.  After choosing your items, go to the shopping cart and click on Print Quote only, on the left hand side of the page or for more information send  us a request .
   
Do you have a Privacy Statement? top
Yes: PCSOL Pty Ltd collect only information for the purposes of processing your order or carrying out your service work.
We will NEVER pass on your street address or email for any marketing organizations PCSOL Pty LTd may store the content of any email or "Contact us" message that you send us. Any personal information contained in your message will only be used or disclosed in ways set out above. Once your personal information comes into our possession, we will take as much care as possible to protect that information from misuse and loss and from unauthorized access, modification or disclosure. We do not retain any credit card information once the transaction is completed.
   
Where do we service?  top
Anywhere in South East Queensland.  We have a large number of techs scattered throughout South East Queensland, thus enabling us to get a Qualified Tech to your door quickly and with no fuss!
Contact Us

 

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Ph 1300 721 117
PHONE/CHAT WORKING HOURS
MON-FRI 9AM - 5PM AEST
SAT 9AM - 12NOON  
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All prices are cash price in Australian Dollars and GST included. Prices and specifications can change without notice. All brands and names are trademarks of their respective companies
As the leading online computer store in Brisbane, Queensland, Personal Computer Solutions - PCSOL Pty Ltd  is your one stop online computer shop.

To help you with online shopping for Computer Parts, Computer Components, Computer Hardware and Computer Software
we have created the following information pages to improve your online shopping experience with us:
Computer Hardware - Operating system - Windows XP - Windows 7 - Microsoft Office Support - Windows Vista - Windows 98 - Backing Up - Microsoft Word - Microsoft Excel - Microsoft Publisher - Microsoft Power Point - MYOB - Point of Sale

We ship to all states and city and country in Australia including the following: New South Wales (NSW), Victoria (VIC), Australian Capital Territory (ACT), Queensland (QLD), South Australia (SA), Tasmania (TAS), Western Australia (WA), Northern Territory (NT), Adelaide, Albany, Alice Springs, Armidale, Brisbane, Broken Hill, Broome, Bundaberg, Byron Bay, Cairns, Canberra, Central Coast, Coffs Harbour, Cooktown, Darwin, Derby, Geraldton, Georgetown, Gladstone, Gold Coast, Hobart, Kalgoorlie, Karumba, Katherine, Larrimah, Lismore, Mackay, Melbourne, Minilya, Moree, Newcastle, Noosa, Northam, Perth, Port Hedland, Portland, Port Lincoln, Port Macquarie, Rockhampton, Sunshine Coast, Southern Cross, Sydney, Townsville, Tweed Heads, Wollongong.
Copyright © 2010 All rights reserved Personal Computer Solutions - PCSOL Pty Ltd ABN 74 126 175 844                                    Last Updated 11/03/2010  
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