|
Frequently Asked Questions |
|
Ordering
/ Product Questions |
Freight /
Delivery Questions |
|
If
I send you a request, how long does it take for you to respond? |
What methods do you use for
shipping? |
|
Are any of your goods second hand? |
Do you ship internationally?
|
|
How can I
change or cancel an order? |
How do I
check status on my order? |
|
Do your
prices include GST? |
How do I
know if my product is on backorder? |
|
What does "Backorder" Mean? |
Can you ship to a different address than my
billing address? |
|
What does "ETA" Mean? |
How long does shipping take? |
|
What warranty comes with the
things that you sell? |
Do you have a pick up
location? |
|
Can I check the availability of an
item before I place my order? |
Can I have my order shipped
by Australia Post instead of your courier? |
|
The ETA date of my item has
changed. Why? |
What are the Shipping costs? |
| |
|
|
Payment
Questions |
Other
Questions |
|
When do you charge my credit card?
|
How do I contact a
technician for help? |
|
What Payment methods do you
accept? |
What are you business hours and
details? |
|
Are my payment details safe? |
What does Academic, Educational Student or OEM
mean? |
|
I want to pay by credit
card, but don't want to leave the details. How can I do it? |
How do I get a quote? |
|
What are your bank details? |
Do you have a Privacy
Statement? |
|
What is your refund policy?
|
Where
do we service? |
|
How do I exchange a defective item?
|
|
| |
|
|
If I send you a
request,
how long does it take for you to respond? |
top |
|
Our goal is to have an
answer back to you on the same day but some times it may take longer as
we may need to send your question to a Supplier or Manufacture for the
answer to your question. This process may take time. |
| |
|
|
Are any of your goods second hand? |
top |
|
No |
| |
|
|
How can I change or cancel an
order? |
top |
|
You may change your order by sending a
request. Please use your
reference number and be specific with the exact changes you require.
If your order has already been processed and shipped, there may be a
second freight cost.
You may
request a cancellation of your order.
Please use your reference number and be specific with the exact changes
you require. If your order has been already shipped, you may be
required to ship the item back to us at your cost. If the item has
been already been paid for, we will refund your account when the item is
received. Please allow up to 7 days for the amount to appear in
your account. |
| |
|
|
Do your prices include GST?
|
top |
|
Yes. |
| |
|
|
What does "Backorder" Mean? |
top |
|
Any items that are
unavailable, will be placed on back order, and the remainder of your
order will be shipped.
If you want to know what your item's ETA is,
please send a
request . Please use your
reference number. If we are informed of a change in your ETA we
will send you an email with the new Estimated Time of Arrival. |
| |
|
|
What does "ETA" Mean?
The ETA Date of my
item has changed. Why? |
top |
|
Estimated Time of Arrival -
Please note there IS a reason why it is estimated. Some items can
be held up in delivery to us or our suppliers, or in customs - we try to
give as accurate ETA's as possible. |
| |
|
|
What warranty comes with the
things that you sell?
What is your refund
policy?
How do I exchange a defective item?
|
top |
|
Hardware Support
If you have a technical query regarding hardware
purchased from PCSOL please
click here
to send a support request, and we will contact
you.
If your problem cannot be resolved over the
phone we will require you to post or courier the
item back (at your expense), along with original
packaging and your invoice. If the product is
covered by a manufacturer warranty please
contact the manufacturer first. An RA number
(Return Authority) is required for any goods
which are warranted by the manufacturer.
If you did not purchase a built PC from PCSOL
(i.e. bought separate parts) then items that are
returned to us need to be forwarded to the
distributor. It is important that you check the
type of warranties offered on all goods
purchased. Personal Computer Solutions & Tuition
offers a 1 year warranty on all hardware that
does NOT come with a manufacture warranty.
Please note that hardware returned which is
found not to be faulty, or incorrectly installed
(software, drivers etc) is applicable to a $99
service fee.
Any items
returned to PCSOL, that are not faulty, will
automatically incur a 15% restocking fee.
All items are
to be returned in their ORIGINAL packaging
to receive ANY refund.
Any items that are on
the PCSOL Specials Page are NON REFUNDABLE.
Software Support
PCSOL Pty Ltd offers technical support for
customers whom purchased a PC preloaded with
one of the following operating systems:
Microsoft Windows XP, Microsoft Windows 2000
Professional and Server. Warranty work on
Software incurs the normal service fee,
unless the fault occurs on arrival of the
system loaded with software. PCSOL have the
right to refuse to look at any PC's where an
original copy of operating system along with
licence certificate is not presented at time
of return.
Driver support: Updated drivers can be
emailed directly to you. Simply
click here
and send a request with the following
information: your operating system type, the
product name and invoice number. A new
driver will be emailed from a technician to
your email or a link to where you can
download the driver from the manufacture
will be provided.
|
|
|
|
| |
|
|
Can I check the availability of an
item before I place my order? |
top |
|
Yes, Click on the the "request" button on the
product page and fill out your details. This will automatically
send a product request for the item you are after. We will
endeavour to reply
to you as soon as possible |
| |
|
|
What methods do you use for shipping?
Can I have my order shipped
by Australia Post instead of your courier? |
top |
|
For Domestic, we only use
couriers. Most items get shipped directly from our suppliers.
The reason we use couriers is so that we can track your order if it goes
missing. Because of this, we can not ship to PO Boxes.
International Orders are
shipped using Australia Post. |
| |
|
|
Do you
ship internationally? |
top |
|
Yes. Advance payment
is required. |
| |
|
|
How do I check status on my
order?
How do I know if my product is on backorder? |
top |
|
Please send a
request. Please use your
reference number. We will email you an answer as soon as possible. |
| |
|
|
Can
you ship to a different address than my billing address? |
top |
|
Yes, Fill this out in the
DELIVERY ADDRESS box when completing the order in the shopping cart. |
| |
|
|
How long does shipping take? |
top |
|
For most items, shipping
takes 1 - 4 days to be delivered from the date it has been sent.
Bulk items, sent by Road may take longer.
International Orders may
take up to 6 weeks to be delivered. |
| |
|
|
Do you have a pick up location? |
top |
|
No, we are an online
shop. The reason we can keep prices down is because we do not have
the overheads of a retail shop. |
| |
|
|
What are the Shipping costs? |
top |
|
Australia
1. Small Item $12 - less
than 1 Kg
2. Road $15- 1 to 5 Kg
3. Road $27 - 5 to 10 Kg
4. Express $27 - Under 5 Kg
5. Road $50 - Over 10 Kg
For Large Orders -
Shipping Price can be quoted on an order by order basis. |
International
1. International Freight $15
- up to 2 Kg
2. International Freight $35 - 2 - 4 Kg
3. International Freight $60 - Over 4kg
If you unsure what
your shipping price is or will be, please send us a
request . |
| |
|
|
When
do you charge my credit card? |
top |
|
We do not use a payment
gateway - so your card is not automatically charged when you place your
order. We manually charge your credit card when we have checked the
details of the order. This money is fully refundable if your item
is found to be out of stock or undeliverable. |
| |
|
|
What Payment methods do you accept? |
top |
Australia
1. Amex - 4% Surcharge Applies
2. Mastercard - 2% Surcharge Applies
3. Visa - 2% Surcharge Applies
4. Paypal - 2% Surcharge Applies
5. Direct Deposit - No Surcharge - Goods will be sent
when money is received in our bank account.
6.Money Order / Cheque - Goods will be sent when Money Order
or Cheque is banked and cleared.
|
International
1. Paypal - No Surcharge
2. For other options you will need to call PCSOL Pty on +61 7 3314 0071 |
| |
|
|
What are your bank details? |
top |
|
Direct Deposits to made To
PCSOLPty Ltd
BANK: Bendigo - Browns Plains
BSB: 633 000
ACCOUNT NUMBER: 131 085 078
Please use the Web Order
Confirmation # as a reference |
| |
|
|
Are my payment details safe? |
top |
|
Yes.
Our shopping cart is on a secured server. Look for the Padlock in the
bottom right on IE6, or in the address bar on IE7. We never give
your credit card details out to third parties. |
| |
|
|
I want to
pay by credit card, but don't want to leave the details. How can I do
it? |
top |
|
Go through the order cart as
per usual, but instead of putting your Credit Card Details in, type
0000000000000000. We will then call you to get your details over
the phone once the order has been received and is ready to be processed |
| |
|
|
How do I contact a technician for
help? |
top |
|
You can either send us a
request and we will contact you, or you
can call us on 1300 721 117. |
| |
|
|
What are you business hours and
details? |
top |
|
Office Hours:
9am - 5pm - 7 days a week
Closed Queensland Public Holidays
After hours - please leave a message and we will return your call as
soon as possible,
or send us a
request . |
Phone 1300
721117
Fax (07) 3200 1928
Office Address
33 Smith Street, Deagon, Qld, 4017
1-23 Shetland Court, Munruben, Qld, 4125
Postal Address
3PO Box 3114, Bracken Ridge, Qld, 4017 |
| |
|
|
What does Academic, Educational Student or OEM mean? |
top |
|
ACADEMIC, EDUCATIONAL &
STUDENT: These items are available to people who have a Student ID, or
who provide us with an official order form from an academic
organisation. For more information send us a
request .
OEM:
These items can ONLY be sold with it's related hardware. For more
information send
us a
request . |
| |
|
|
How do I get a quote? |
top |
|
Quotes are available from the shopping cart.
After choosing your items, go to the shopping cart and click on Print
Quote only, on the left hand side of the page or
for more information send us a
request . |
| |
|
|
Do you have
a Privacy Statement? |
top |
|
Yes:
PCSOL Pty Ltd collect only
information for the purposes of processing your order or carrying out
your service work.
We will NEVER pass on your street address or email for any marketing
organizations
PCSOL Pty LTd may store the
content of any email or "Contact us" message that you send us. Any
personal information contained in your message will only be used or
disclosed in ways set out above. Once your personal information comes
into our possession, we will take as much care as possible to protect
that information from misuse and loss and from unauthorized access,
modification or disclosure. We do not retain any credit card information
once the transaction is completed. |
| |
|
|
Where do we service? |
top |
|
Anywhere in
South East Queensland. We have a large number of techs
scattered throughout South East Queensland, thus
enabling us to get a Qualified Tech to your door quickly
and with no fuss! |
|
|
Select from Brands
